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> GDPR Policy

Bluebird Security Ltd (hereinafter known as the Company) are committed to protecting your privacy, and we take our responsibilities regarding the security of user information very seriously.

This Policy has been written for compliance with the General Data Protection Regulation (GDPR) and to explain when and why we collect personal information about people who are employees or our clients or potential clients, how the Company uses it, the conditions under which we may disclose it to others and how we keep it secure. We are registered with the Information Commissioners Office (ICO) and our Registration No. is: ZA331449.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required to do so by law. As we have our Accreditations with “SSAIB”, they will receive some of your information, please click on the following link for the up-to date privacy policy from the SSAIB.

What if you think we have incorrect information or you would like a copy of the information we hold about you?

You may request details of personal information which we hold about you.

If you would like a copy of the information held or have any questions regarding this Policy and our privacy practices, please write to the address below or email us on

Bluebird Security Ltd
Bluebird House
Unit 8, Freeland Park
Lytchett Matravers
Poole, Dorset
BH16 6FH

How do we collect information from you?

We obtain information about our:

  1. Employees when they initially apply for positions in the Company and for additional security and screening checks.
  2. Clients when they make an initial enquiry for our services and ongoing through the term of the contract services provided.

What type of information is collected from you?

The personal information we collect is usually limited to name, address, email address and contact telephone number(s). In relation to our clients, this may also include key holders for the systems.

How is this information used?

We may use this information to:

  • Process an application for employment (including those required for Security Screening checks current at the time of application) and ongoing through employment for such as pensions, personal taxation and the like;
  • Process enquiries and orders from our clients;
  • To carry out our obligations arising from any contracts entered into;
  • Dealing with system users and key holders in relation to installed and maintained systems;
  • Notification of service and or maintenance visits, via email or posted letter.
  • sending of information which has been requested. This may include information about terms and conditions, system installations, maintenance & monitoring and the like.

How long do we keep data for?

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory or regulatory obligations (for example Security Screening Records are retained for term of employment plus 7 years.

We only keep data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting or reporting requirements.

Who has access to your information?

We will not sell or rent information to third parties other than the emergency services or in the case of employees for pensions, personal taxation and the like.

Legal disclosures.

We may, in appropriate cases, where required by law, pass your data to the Police and similar organisations such as law enforcement agencies (including fraud prevention and detection) or other governmental agencies. We will never share information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass information to our third-party service providers, agent’s subcontractors and other associated organisations for the purposes of completing tasks and providing services on our behalf albeit this is normally limited to the Alarm Receiving Centre. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep all information secure and not to use it for their own direct marketing purposes. Please be reassured that we will never release any information to third parties beyond the emergency services or approved sub-contractors for them to use for their own direct marketing purposes in any circumstance unless we are required to do so by law, for example, by a court order or for the purposes of prosecution or prevention of crime.

Your choices

You will always have a choice about whether or not you wish to receive information from us.

How you can access and update your information

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: or by writing to us at Bluebird Security Ltd, Bluebird House, 8 Freeland Park, Lytchett Matravers, Poole, Dorset, BH16 6FH.

You have the right to ask for a copy of the information the Company holds about you. In certain circumstances, such as where the data is no longer necessary for the purposes for which it was collected, you have a right to require us to erase all personal data held about you.

Security precautions in place to protect the loss, misuse or alteration of your information.

Your Consent

By using this website you consent to the collection and use of this information by us for the purposes described above.

If we decide to change our Privacy Policy, we will post the changes on this page so that you are always aware of what information we collect, how we use it and in what circumstances we disclose it.

If you have any questions about this privacy notice or how we handle your personal information, please contact Bluebird Security Ltd on 01202 621749